The Lodge at Marconi is looking for an experienced Front Desk Agent to join our growing team!Compensation:$23 - $25 hourlyResponsibilities:Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy callsCourteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concernsDemonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guestsDeliver outstanding guest services for all incoming calls and general inquiriesMaintain all back-office related equipment and a par stock of suppliesProvide service recovery options to ensure guest satisfactionProcess guest requests for wake-up callsScreen calls and other requests relating to placing and receiving telephone callsAdvise guest of any messages received via voicemail, mail, or faxes and send to room if requiredAnswer, record, and process all guest calls, requests, questions, or concernsLog all requests or issues Establish and maintain open, collaborative relationships with associates and fellow departmentsMaintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates Participate in pre-shift meetings, maintain and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests, and conduct proper follow-upReview all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requestsMaintain all front desk-related equipment and a par stock of suppliesEnsure work area and lobby cleanliness is maintained at all timesMaintain a presence in the lobby, and serve as lobby ambassador when not stationed at the front deskConcierge-minded - willingness to learn about the areas surrounding restaurants, hiking trails, beaches, and programs offered by MarconiAssist with conferences and other events as neededPerform additional duties and projects as assignedQualifications:Ability to speak, read, write and understand EnglishProfessional demeanor and presentation appropriate for a luxury environmentExcellent interpersonal, written/verbal communication, and training skills are essentialPositive attitude, team focus, enthusiasm, excellent customer service skillsAbility to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumesHighly motivated, organized, goal and results-oriented individual who thrives under pressureAbility to stand, sit, or walk for an extended period of timePhysical and Mental Requirements:Must be able to walk for prolonged periods, including up and down hills on the property's trailsMust be able to stand and walk for prolonged periodsMust be able to bend, stoop, crouchMust use hands to reach, grasp, handle, pull and pushMust have acceptable near and far visionMust be able to hear and talkReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAbout CompanyLodge at Marconi is a secluded 45-room hotel and event destination perched in the hills above Tomales Bay. Built in 1972, the Lodge at Marconi was originally designed by renowned architect Ellis Kaplan as a timeless space that integrated with its natural surroundings. In 2022, we set out to faithfully restore the lodge with an emphasis on celebrating its history while curating the amenities of a modern resort hotel.We are operated by Oliver Hospitality, which was founded on the idea that old and new properties alike could be reworked into engaging and thoughtful spaces.Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.